Responsible Gaming at cx999 — Play Safe, Stay in Control

1 Our Commitment to Safe Play

cx999 believes that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or personal distress. As Bangladesh's trusted online casino and cricket betting platform, cx999 takes its responsible gaming obligations seriously and has built a comprehensive programme of tools, policies, and support mechanisms to help every player stay in control.

Responsible gaming at cx999 is not an afterthought — it is embedded into the design of the platform, the training of our support team, and the daily operation of our services. We recognise that the vast majority of our players enjoy gaming as a recreational activity without any adverse effects. However, we also understand that for a small proportion of people, gambling can become a problem, and it is our duty to provide the right tools and pathways to help when that happens.

cx999's responsible gaming programme covers five core areas: age verification and access controls, player awareness and education, self-management tools (deposit limits, session reminders, time-outs), self-exclusion, and confidential support and referral to professional help organisations. Every one of these measures is available free of charge to all registered cx999 players in Bangladesh.

cx999 does not target vulnerable individuals or those who have self-excluded from gambling. We do not send promotional marketing to players who have activated responsible gaming restrictions on their accounts. Our commitment to responsible gaming is genuine, ongoing, and applies equally to cricket betting, live casino, slots, and all other products available on the cx999 platform.

2 Age Restriction & Verification

cx999 requires all players to confirm that they are 18 years of age or older at the point of registration. Before processing any withdrawal from a cx999 account, our compliance team conducts a full Know Your Customer (KYC) verification that includes mandatory age verification. Players are required to submit a valid Bangladesh National Identity Card (NID) or passport for this purpose.

What Age Verification Involves

• Submission of a valid government-issued photo ID showing date of birth (Bangladesh NID, passport, or driving licence);
• A selfie or liveness check to confirm that the ID belongs to the account holder;
• Cross-referencing the submitted date of birth against the account registration data;
• For players who appear to be close to the minimum age threshold, cx999 may request additional supporting documentation.

Protecting Minors from Accessing cx999

If you share a device with a minor, cx999 strongly recommends enabling parental control software on that device to prevent underage access to online gambling sites. Always log out of your cx999 account after each session and never share your login credentials with anyone, including family members under the age of 18.

If cx999 determines or has reasonable cause to believe that a registered account holder is under the age of 18, that account will be immediately suspended. All funds in the account will be withheld pending investigation and returned to the original payment method if the player is confirmed to be a minor. cx999 reserves the right to report underage gambling incidents to relevant authorities.

3 Understanding the Risks

Gaming and sports betting on platforms like cx999 carry an inherent financial risk. The house always holds a statistical edge over time, which means that most players will lose more than they win over an extended period of play. cx999 is transparent about this reality and encourages all players to approach gaming with this understanding clearly in mind.

What Is Problem Gambling?

Problem gambling — sometimes called gambling disorder — is a recognised behavioural condition in which a person's gambling activity causes significant harm to themselves or others. It is characterised by a loss of control over gambling behaviour, increasing time and money spent on gambling, and the continuation of gambling despite clear negative consequences in personal finances, relationships, employment, or mental health.

Problem gambling does not discriminate — it can affect people of any age, income level, or background. In Bangladesh, where mobile gaming and cricket betting are particularly popular, it is important for players to stay aware of the warning signs and to act early if they notice them in themselves or someone they know.

Warning Signs of Problem Gambling

• Spending more money on gambling than you originally planned or can afford;
• Borrowing money from friends, family, or financial institutions to fund gambling;
• Feeling restless, irritable, or anxious when not gambling or when trying to cut back;
• Gambling to escape stress, anxiety, depression, or other personal problems;
• Lying to friends and family about how much time or money you spend on gambling;
• Chasing losses — continuing to gamble in an attempt to win back money already lost;
• Gambling is negatively affecting your work, studies, or relationships;
• Repeated unsuccessful attempts to reduce or stop gambling.

If any of the above descriptions apply to your current gambling behaviour, cx999 strongly encourages you to use the player protection tools described in Section 5, to take a break via our time-out or self-exclusion features (Sections 5 and 6), and to seek confidential support as described in Section 7.

4 Self-Assessment Check

cx999 encourages all players to periodically perform an honest self-assessment of their gambling habits. The questions below are adapted from internationally recognised problem gambling screening tools. Answer them honestly — the only person this assessment is for is you.

Ask yourself whether any of the following statements have been true for you in the past 12 months:

If you answered yes to one or more of these questions, your gambling behaviour may be causing harm. cx999 strongly recommends using the deposit limit, time-out, or self-exclusion tools in your account settings immediately, and reaching out for professional support via the resources listed in Section 7.

5 Player Protection Tools

cx999 provides a full suite of player protection tools that allow you to manage your gambling activity in a way that keeps it safe and enjoyable. All of these tools are available directly within your cx999 account settings or by contacting our support team at support@cx999.bet. There is no charge for using any of these features.

To activate any of these tools, log in to your cx999 account and navigate to Account Settings → Responsible Gaming, or contact our support team directly at support@cx999.bet. All limits and restrictions are applied in real time and cannot be circumvented by creating a new account.

6 Self-Exclusion Programme

Self-exclusion is the strongest account-level restriction available on cx999. When you self-exclude, your cx999 account is fully suspended for the duration of the exclusion period and you will not be able to access it for any purpose — including logging in, depositing, placing bets, or accessing games. cx999 will also remove you from all marketing communications for the duration of your self-exclusion.

Available Self-Exclusion Periods

• 6 months — minimum self-exclusion period on cx999;
• 1 year — recommended for players who have identified a pattern of problem gambling;
• 2 years;
• 5 years;
• Permanent exclusion — the cx999 account is closed permanently and no future account can be registered using the same identity documents or contact details.

How to Apply for Self-Exclusion

1. Log in to your cx999 account and navigate to Account Settings → Responsible Gaming → Self-Exclusion;
2. Select your preferred exclusion period from the options listed above;
3. Confirm your identity by entering your account password and the OTP sent to your registered Bangladesh mobile number;
4. Your self-exclusion will take effect immediately. You will receive a confirmation email at your registered address.

If you are unable to log in to activate self-exclusion, you may also request it by emailing support@cx999.bet from your registered email address with the subject line "Self-Exclusion Request". Please include your registered mobile number in the email body. Our team will process all self-exclusion requests within one business day and will acknowledge receipt by email.

What Happens During Self-Exclusion

• Your cx999 account is immediately suspended — no access, no deposits, no gameplay;
• Any pending withdrawals at the time of self-exclusion will be processed and paid to your registered payment method;
• You will be removed from all cx999 marketing communications immediately;
• cx999 will not send you any promotional emails, SMS messages, or bonus offers during the exclusion period;
• If cx999 identifies that you have attempted to create a new account during your exclusion period using the same or similar identity details, that account will be immediately closed.

Returning After Self-Exclusion

When a fixed-term self-exclusion period expires, cx999 will not automatically reactivate your account. You must actively contact support@cx999.bet to request account reactivation. Before reactivating, cx999 will offer you the option to extend your self-exclusion or to set responsible gaming limits on your account. We strongly recommend using the deposit limit and session time-out tools upon returning to cx999 after a self-exclusion period.

7 Support & Help Resources

If you are concerned about your own gambling or the gambling of someone close to you, cx999 encourages you to reach out — either to our own support team or to one of the professional help resources listed below. Seeking help is a sign of strength, not weakness, and early intervention leads to significantly better outcomes.

Contacting cx999 Responsible Gaming Support

cx999's customer support team includes trained staff who specialise in responsible gaming enquiries. All responsible gaming communications are treated with complete confidentiality and are never shared with other departments unless required for account safety purposes. You can contact us via:

• Email: support@cx999.bet — use the subject line "Responsible Gaming" for direct routing to our trained team;
• Response time: Responsible gaming emails are prioritised and cx999 aims to respond within four hours during Bangladesh Standard Time (UTC+6) business hours;
• Account restrictions: Emergency deposit blocks can be applied to your account by our support team within minutes of a request being received.

Professional Help Organisations

cx999 recommends that players who are experiencing serious gambling-related difficulties seek professional support. The following organisations provide confidential, expert help:

8 Protecting Vulnerable Players

cx999 recognises that some players may be particularly vulnerable to gambling-related harm. This includes players who are experiencing financial hardship, mental health difficulties, bereavement, relationship breakdown, or other significant life stressors. It also includes players who may have a history of addiction — to gambling or other substances.

How cx999 Identifies Vulnerability

cx999 uses a combination of automated monitoring and human review to identify players who may be showing signs of at-risk gambling behaviour. Indicators that may trigger a responsible gaming review include:

• Significant increases in deposit frequency or deposit amounts over a short period;
• Long, unbroken gaming sessions extending beyond three or four hours;
• A pattern of rapid re-deposits immediately following a substantial loss (chasing behaviour);
• Frequent contact with customer support about account balance or transaction queries;
• Requests to increase deposit or wager limits shortly after self-imposing restrictions;
• Communication with support staff that suggests emotional distress related to losses.

When cx999's monitoring identifies a player who may be at risk, our responsible gaming team will reach out proactively to that player by email. This communication will provide information about available tools and support resources. In serious cases, cx999 reserves the right to apply temporary account restrictions on a precautionary basis and to require a responsible gaming check-in before the account is fully reactivated.

Protecting Family Members

If you are concerned that a family member or person close to you is experiencing gambling-related harm, cx999 encourages you to have an open and honest conversation with them about your concerns. You can also contact support@cx999.bet to discuss the situation with our responsible gaming team — while we are unable to discuss another player's account details with a third party due to privacy obligations, we can provide general guidance and support resources that you can share with your loved one.

Parental Controls and Device Security

If you share a household device with children or young people, cx999 strongly recommends implementing the following security practices to prevent accidental or deliberate underage access to the platform:

• Always log out of your cx999 account completely after each session — do not rely on browser session expiry alone;
• Do not save your cx999 login credentials in shared browsers or devices;
• Consider enabling parental control software on shared devices that blocks access to gambling websites;
• Store your payment method details (bKash PIN, Nagad PIN, bank card information) securely and separately from your cx999 login details;
• Speak openly with young people in your household about the risks of underage gambling and the 18+ age requirement on cx999.

A Note on Gambling During Ramadan and Other Cultural Periods

cx999 acknowledges that for many Bangladeshi Muslims, Ramadan is a period of spiritual reflection and personal discipline. Some players choose to take a natural break from gambling during Ramadan and other significant religious observances such as Eid. cx999 fully supports players who wish to use this as an opportunity to activate a time-out or self-exclusion through our platform. Our Responsible Gaming tools are available at any time and can be activated within minutes.